Frequently Asked Questions / Terms
When will tickets go on sale?
Tickets go on sale to the general public through the website at 10am on 11th March 2023 and 1 week earlier at 10am on 4th March for Benefactors of the festival.
There will be a festival office on the village green in Broadway open from Monday 5th June – Sunday 18th June during the festival. Please note that popular events are likely to sell out through the website before the festival office on the village green opens.
Are there any restrictions on the number of tickets I can buy for events?
Due to the intense interest in the following events, and to make it fair for all, we are limiting the number of tickets any person can buy to 2 for the following events. This applies to benefactors of the festival and members of the general public. If you buy more than two tickets for any of these events they will be refunded and put back up for sale on the website.
- 2 Day Plein Air Workshop with Haidee-Jo Summers
- Design & Make a Silver Ring Workshop
- Painting in Oils at Springfield House with Penny German
- Private Tours of 2 Broadway Gardens (x4)
Are there booking fees?
Good news! We have invested in a new ticketing system / online box office. This means there are no booking fees applied to online ticket purchases. Our new website box office also allows you to “basket” your ticket order, buying tickets for more than one event at a time with just one transaction.
What about Refunds & Cancellation?
All ticket sales are final.
If Broadway Arts Festival needs to cancel the event for a reason such as Covid, we will advise you immediately by email and arrange to refund the full cost of your ticket.
The outdoor theatre performances are “Rain or Shine” and will not be cancelled due to wet weather. If the weather becomes too bad or extreme to continue the performance and it becomes unsafe for the performers/audience members the theatre companies would cancel the performance, but in this case tickets are non-refundable.
The organisers of the festival reserve the right to cancel events at any stage if, in their opinion, deemed necessary, or if circumstances arise outside their control (such as Covid government restrictions). They also reserve the right to alter the programme, line-up and time without prior notification. Should the event be cancelled or the schedule changed, the organisers will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred. The organisers have the right to deny entry to any event.
Do you have a returns policy?
If you are unable to attend the event that you have purchased a ticket for, email us your details at firstname.lastname@example.org letting us know and we will put your ticket on a “returns” list and attempt to resell your ticket for you. If your ticket resells, you will receive a refund of 80% of the ticket price. Please note that we cannot guarantee a resale and we reserve the right to sell remaining tickets before returned tickets.
If an event sells out can I be put on a waiting list?
Yes! Email email@example.com letting us know the event you are interested in and providing your name, mobile phone number and the number of tickets you are looking to purchase and we will place you on a waiting list. Should we get any returns, we will be in touch.
Please use the village and station car parks and don’t be tempted to park on any of the greens in the village. There is limited disabled parking at The Lifford Hall and Springfield House.
Garden Tours Parking: There is parking at Court Farm but no parking at Springfield House (apart from disabled parking), please use the village car parks and arrive on foot.
Please keep valuables with you at all times. The festival is not liable for theft or damage to cars or belongings. You park at your own risk. Found items will be at the festival office on the village green.