Frequently Asked Questions / Terms
When will tickets go on sale?
Tickets go on sale to the general public through the website at 10am on Monday 17th March 2025. Only those who are Benefactors in 2025 can purchase Benefactor tickets during the priority booking period of 10am on 10th March to 10pm on 16th March 2025.
There is no need to print tickets as we have gone paperless. Simply provide the name that the tickets were purchased under on arrival for an event.
Are there any restrictions on the number of tickets I can buy for events?
Due to the intense interest in the following events, and to make it fair for all, we are limiting the number of tickets any person can buy to 2 for some events. This applies to benefactors of the festival and members of the general public. If you buy more than two tickets for any of these events they will be refunded and put back up for sale on the website.
- Private Garden Tours
- En Plein Air Painting 2 Day workshop with Haidee-Jo Summers (13th – 14th June)
- En Plein Air Painting Workshop in the Gardens of Russell House with Tushar Sabale (6th June)
- Classical Alla Prima Portraits – The John Singer Sargent Approach with Peter Keegan (12th June)
- Make a Willow Hare with Rachel Harwood (10th June)
Ticket purchases are limited to 1 only for The Great Broadway Paint-Off and The Great Broadway Portrait Paint-Off on 15th June.
Are there booking fees?
A booking fee of £1 per ticket is charged to contribute to the cost of credit card processing. Booking fees are not refundable in the case of returns.
What about Refunds & Cancellation?
All ticket sales are final.
If Broadway Arts Festival needs to cancel the event for any reason, we will advise you immediately by email and arrange to refund the full cost of your ticket.
The outdoor theatre performance on the village green is “Rain or Shine” and will not be cancelled due to wet weather. If the weather is poor, the performance may be moved into the large marquee (this decision will be made by the theatre company). If the weather becomes too bad or extreme to continue the performance and it becomes unsafe for the performers/audience members the theatre companies would cancel the performance, but in this case tickets are non-refundable.
The organisers of the festival reserve the right to cancel events at any stage if, in their opinion, deemed necessary, or if circumstances arise outside their control (such as Covid government restrictions). They also reserve the right to alter the programme, line-up and time without prior notification. Should the event be cancelled or the schedule changed, the organisers will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred. The organisers have the right to deny entry to any event.
Do you have a returns policy?
If you are unable to attend the event that you have purchased a ticket for, email us your details at boxoffice@broadwayartsfestival.com letting us know and we will put your ticket on a “returns” list and attempt to resell your ticket for you. If your ticket resells, you will receive a refund of 80% of the ticket price minus the booking fee of £1 which is not refundable. Please note that we cannot guarantee a resale and we reserve the right to sell remaining tickets before returned tickets.
If an event sells out can I be put on a waiting list?
Yes! Email boxoffice@broadwayartsfestival.com letting us know the event you are interested in and providing your name, mobile phone number and the number of tickets you are looking to purchase and we will place you on a waiting list. Should we get any returns, we will be in touch.
Parking
Please use the village and station car parks and don’t be tempted to park on any of the greens in the village. We recommend you use the long stay car park ‘Milestone Ground’ postcode WR12 7HA which has 102 spaces (including 6 disabled parking bays).
Theft/Loss
Please keep valuables with you at all times. The festival is not liable for theft or damage to cars or belongings. You park at your own risk.
Found items will be with the Festival Director. Please call 01386 898387 and leave a message and someone will return your call.
