Frequently Asked Questions / Terms
When will tickets go on sale?
Tickets go on sale to the general public through the website at 10am on 29th January 2024 and 1 week earlier for Benefactors of the festival. Only those who are Benefactors in 2024 can purchase Benefactor tickets during the priority booking period of 10am on 19th January 2024 to 5pm on 25th January 2024.
If non-Benefactors go ahead and purchase Benefactor tickets, despite the various warnings on the event and ticketing page, these tickets will be cancelled and an admin fee of £10 will be retained/charged when refunding the tickets.
There is no need to print tickets as we have gone paperless. Simply provide the name that the tickets were purchased under on arrival for an event.
Are there any restrictions on the number of tickets I can buy for events?
Due to the intense interest in the following events, and to make it fair for all, we are limiting the number of tickets any person can buy to 2 for the following events. This applies to benefactors of the festival and members of the general public. If you buy more than two tickets for any of these events they will be refunded and put back up for sale on the website.
- Private Tours of 2 Broadway Gardens (x4)
Are there booking fees?
Good news! We have invested in a new ticketing system / online box office. This means there are no booking fees applied to online ticket purchases.
What about Refunds & Cancellation?
All ticket sales are final.
If Broadway Arts Festival needs to cancel the event for any reason, we will advise you immediately by email and arrange to refund the full cost of your ticket.
The outdoor theatre performances are “Rain or Shine” and will not be cancelled due to wet weather. If the weather becomes too bad or extreme to continue the performance and it becomes unsafe for the performers/audience members the theatre companies would cancel the performance, but in this case tickets are non-refundable.
The organisers of the festival reserve the right to cancel events at any stage if, in their opinion, deemed necessary, or if circumstances arise outside their control (such as Covid government restrictions). They also reserve the right to alter the programme, line-up and time without prior notification. Should the event be cancelled or the schedule changed, the organisers will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred. The organisers have the right to deny entry to any event.
Do you have a returns policy?
If you are unable to attend the event that you have purchased a ticket for, email us your details at firstname.lastname@example.org letting us know and we will put your ticket on a “returns” list and attempt to resell your ticket for you. If your ticket resells, you will receive a refund of 80% of the ticket price. Please note that we cannot guarantee a resale and we reserve the right to sell remaining tickets before returned tickets.
If an event sells out can I be put on a waiting list?
Yes! Email email@example.com letting us know the event you are interested in and providing your name, mobile phone number and the number of tickets you are looking to purchase and we will place you on a waiting list. Should we get any returns, we will be in touch.
Please use the village and station car parks and don’t be tempted to park on any of the greens in the village. There is limited disabled parking at The Lifford Hall and Springfield House.
Garden Tours Parking: There is parking at Court Farm but no parking at Springfield House (apart from disabled parking), please use the village car parks and arrive on foot.
Please keep valuables with you at all times. The festival is not liable for theft or damage to cars or belongings. You park at your own risk. Found items will be at the festival office on the village green.