Frequently Asked Questions / Terms
When will tickets go on sale?
Tickets go on sale to the general public through the website at 10am on 9th April 2021 and 1 week earlier at 10am on 2nd April (Good Friday) for Benefactors of the festival.
There will be a festival ticket office on the village green in Broadway open on the weekends of 22nd/23rd May & 29th/30th May from 11:30am – 2:30pm and from Monday 31st May – Sunday 13th June during the festival. Please note that popular events are likely to sell out through the website before the ticket office on the village green opens on May 22nd.
Are there any restrictions on the number of tickets I can buy for events?
Due to the intense interest in the following events, and to make it fair for all, we are limiting the number of tickets any person can buy to 2 for the following events. This applies to benefactors of the festival and members of the general public. If you buy more than two tickets for any of these events they will be refunded and put back up for sale on the website.
- Creativity through Nature Workshop with Ann Blockley (6th)
- Design & Make a Silver Ring Evening Workshop (7th)
- Going Wild with Watercolour Workshop with Jake Winkle (8th)
- Painting in Oils at Snowshill Manor Gardens NT with Penny German (8th)
- 2 Day Plein Air Workshop with Haidee-Jo Summers (11th & 12th)
Are there booking fees?
Good news! Since the last festival in 2018 we have invested in a new ticketing system / online box office. This means there are no booking fees applied to online ticket purchases. Our new website box office also allows you to “basket” your ticket order, buying tickets for more than one event at a time with just one transaction.
What about Refunds & Cancellation?
All ticket sales are final.
If Broadway Arts Festival needs to cancel the event for any reason (including Covid), we will advise you immediately by email and arrange to refund the full cost of your ticket.
The organisers of the festival reserve the right to cancel events at any stage if, in their opinion, deemed necessary, or if circumstances arise outside their control (such as Covid government restrictions). They also reserve the right to alter the programme, line-up and time without prior notification. Should the event be cancelled or the schedule changed, the organisers will not be liable for the payment of any compensation or for any loss of money and/or expenses incurred. The organisers have the right to deny entry to any event.
If additional Covid restrictions are put in place before the festival around distancing, this may mean that we have to reduce numbers at events further. In this case, we may need to refund tickets (the most recent to purchase).
Do you have a returns policy?
If you are unable to attend the event that you have purchased a ticket for, email us your details at email@example.com letting us know and we will put your ticket on a “returns” list and attempt to resell your ticket for you. If your ticket resells, you will receive a refund of 80% of the ticket price. Please note that we cannot guarantee a resale and we reserve the right to sell remaining tickets before returned tickets.
If an event sells out can I be put on a waiting list?
Yes! Email firstname.lastname@example.org letting us know the event you are interested in and providing your name, mobile phone number and the number of tickets you are looking to purchase and we will place you on a waiting list. Should we get any returns, we will be in touch.
Is the festival likely to go ahead despite Coronavirus?
Planning and preparation for the Festival is in full swing with the intention that the advertised programme takes place in full in June. At the same time we are closely monitoring developments with the coronavirus situation.
As ever, the safety of our festival-goers, artists, performers, speakers and staff is of paramount importance to us. We will closely follow and adhere to the government directives and inform festival-goers immediately of any significant changes to our 2021 plans. See our list of Covid Measures for the 2021 festival.
Please use the village and station car parks and don’t be tempted to park on any of the greens in the village. There is limited disabled parking at The Lifford Hall and Springfield House.
Garden Tours Parking: There is no parking at Springfield House (apart from disabled parking) or Russell House, please use the village car parks and arrive on foot.
Please keep valuables with you at all times. The festival is not liable for theft or damage to cars or belongings. You park at your own risk. Found items will be at the ticket office on the village green.